Software Engineer

Sydney Office (4 days/week)Full-time

The basics

Your title will be Software Engineer
CEO Jake is the hiring manager
We work 4 days/week in our Sydney office
Competitive salary + benefits

What are we building at Fiskil?

Fiskil is building the infrastructure of the Open Data economy. We're a developer platform. Our customers integrate directly with our APIs and infrastructure to securely share user-permissioned data. That means most customer conversations are technical: APIs, authentication flows, environments, data models, edge cases, and production issues.

We're not looking for someone who only writes code in isolation. We need an engineer who can work across the full stack — from resolving customer issues and running the service desk, to building new features and improving the platform.

Our customers rely on us for more than answers and bug resolutions. They need technical guidance, smooth onboarding, and confidence that issues will be resolved quickly and permanently. That trust is core to how we operate — and support is where it gets tested every day.

How has it been going?

Fiskil is scaling quickly. Until now, support has been handled by engineers and founders. That's worked, but it doesn't scale.

We're ready for a software engineer to own the support function end-to-end — running the service desk, working directly with customers, and building the workflows, tooling, and practices that make support reliable as we grow. But this isn't a pure support role. You'll also be building new product features, fixing bugs, and contributing directly to the codebase.

Support at Fiskil is not an afterthought. It's a core extension of our engineering team and a key part of the customer experience.

What do we value?

Ownership: You'll be trusted to own support outcomes and continuously improve how the function operates — while also shipping features and fixes.

Technical depth: You're comfortable debugging issues end-to-end, working with APIs, and diving into application code when needed. You have strong hands-on experience with Go and TypeScript in production systems, and are comfortable operating in a Google Cloud environment.

Customer partnership: You'll spend a lot of time in front of customers, acting as a technical partner and giving them confidence in our platform.

Speed and reliability: Customers should never wait or wonder. Issues need to be resolved quickly and permanently.

Leverage through technology: You actively use AI and emerging tools to move faster, improve quality, and reduce manual work across support, engineering, and internal processes.

What will I do?

You'll own support at Fiskil — both the customer experience and the systems behind it — while also building new functionality and resolving issues in the codebase. This is a senior individual contributor role, not a people-management position.

That means:

Own and operate Fiskil's entire service desk
Manage and resolve customer requests directly, many of which are deeply technical
Act as the primary technical point of contact for customers integrating with our APIs
Debug API, integration, and data issues alongside engineering teams
Build new product features and ship improvements to the platform
Fix bugs and resolve issues across the codebase in Go and TypeScript
Use AI coding tools to accelerate debugging, automate internal workflows, and continuously improve support speed and quality
Guide customers through onboarding and complex implementations
Work with third parties to resolve integration issues
Design, document, and continuously improve workflows for handling requests and escalations
Identify recurring issues and work with engineering to eliminate them through fixes or better tooling
Share adoption signals and patterns with product, engineering, and sales
Partner with engineering to reduce reliance on escalation over time

What does our ideal hire look like?

You've worked in a software engineering, support engineering, or technical support role before
You're comfortable owning a service desk end-to-end, not just responding to tickets
You enjoy being in front of customers and deep in the technical details
Hands-on with Jira & Jira Service Desk (or similar)
Strong experience working with Go and TypeScript in production environments
Comfortable scripting, troubleshooting, and working with APIs and Google Cloud
You're process-driven and enjoy turning messy workflows into clean, repeatable systems
You actively use AI tools in your day-to-day work (debugging, documentation, analysis, automation). You have strong hands-on experience with modern AI coding tools (e.g. Claude Code, Copilot, Cursor) and know how to use them effectively to improve engineering output and operational efficiency
You're a clear communicator who documents well and explains technical concepts simply
You're excited to build new features, not just fix existing ones
Bonus: experience guiding customers through technical implementations or building internal tools and automations

The application process

Submit your CV (no cover letter needed)
We'll organise an initial call with someone from the team (30 mins)
Customer case study with a panel (45 mins)

Our culture

Every second counts: we move fast with intensity

It's on you: you'll have autonomy to own your outcomes

Never let it slide: challenge yourself and others to strive for the best

Focus and discipline: we cut distractions so you can do your best work