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Build data portability that earns customer trust and meets new obligations.
Compliant switching and portability tools
Data export in interoperable formats
Competitive advantage through transparency
Regulatory Context
Key Obligations
Remove obstacles to switching cloud providers (technical, contractual, commercial)
Provide customers with tools and support for data export
Ensure functional equivalence of exported data where possible
Phase out switching charges by 2027
Remove contract terms that unfairly restrict switching
Publish clear information about switching processes and timelines
September 12, 2025
EU Data Act applies
2027
Switching charges must be phased out
Implementation Reality
Challenges
Building data export tools that maintain functional equivalence
Supporting data migration to competitor platforms
Documenting APIs and data formats for interoperability
Rewriting contracts to remove prohibited terms
Calculating and phasing out switching charges
Training support teams on switching assistance obligations
Solution
Data Export Tooling
Self-service and API-driven data export. Customers can extract their data in standard formats without support intervention.
Format Standardization
Transform proprietary data formats into industry-standard schemas. Maximize compatibility with destination platforms.
Switching Documentation
Automatically generated documentation of data structures, APIs, and migration paths for customers.
Portability Audit Trail
Log all export activities for compliance demonstration. Evidence that switching obligations are met.
Trust & Proof
SOC 2 Type II certified
Cloud-native security controls
Multi-tenant data isolation
Encryption for data at rest and in transit
Built for enterprise SaaS scale
High-volume data export capabilities
Multi-region deployment
Proven with major SaaS platforms
The EU Data Act requires cloud providers to facilitate customer switching and data portability. You must remove technical and contractual obstacles to switching, provide data export tools, and phase out switching charges.
Switching charges must be progressively reduced and eliminated by 2027. You should begin planning now to avoid last-minute compliance pressure.
Functional equivalence means exported data can be used on another platform with similar functionality. You must make reasonable efforts to ensure customers can use their data elsewhere.
You must provide tools and assistance for data export and switching. While you do not have to perform migrations for free, you cannot create unreasonable obstacles.
Contract terms that unfairly restrict switching or impose unreasonable exit costs are prohibited. Review your terms of service with legal counsel to identify problematic clauses.
Yes. Providers who embrace portability can differentiate on transparency and customer trust. The EU Data Act can be positioned as customer-friendly rather than just a compliance burden.
Talk to our team about your EU Data Act compliance needs.